Our Commitment to Quality

We believe children's toys should combine thoughtful design, reliable function, and meaningful play value.

Before shipment, products may go through quality checks to help ensure they meet our store standards.

If your product has a qualifying issue during the warranty period, we will review your request and provide appropriate assistance.

90-Day Limited Warranty

Most eligible products purchased from LUNNUMY are covered by a 90-day limited warranty, starting from the date your order is delivered.

This warranty applies to qualifying manufacturing defects or functional issues that occur during normal intended use.

Depending on the situation, available solutions may include:

• Replacement product
• Replacement component or accessory where available
• Store credit
• Refund where appropriate

The final solution depends on:

• Nature of the issue
• Product availability
• Warranty eligibility
• Specific circumstances of the claim

What Is Covered

Our limited warranty may cover issues including:

Manufacturing Defects

Problems caused by defects in materials or workmanship that affect normal product use.

Functional Issues

Unexpected problems affecting the normal operation or intended function of the product.

Structural Issues

Construction problems that are not caused by accidental damage, misuse, excessive force, or improper handling.

Products Damaged on Arrival

Products that arrive broken, damaged, or unusable due to transportation or handling issues.

What Is Not Covered

The warranty does not cover issues caused by:

• Accidental drops, impacts, or breakage
• Improper use or use outside the intended purpose
• Damage caused by excessive force
• Exposure to unsuitable environments
• Normal wear and tear
• Cosmetic changes caused by regular use
• Unauthorized repairs or modifications
• Improper cleaning or maintenance
• Loss or theft
• Damage occurring after the warranty period

Minor differences in color, texture, appearance, or design details caused by production variations are generally not considered defects when they do not affect normal product use.

Damaged or Defective Items

If your LUNNUMY product arrives damaged, defective, or with missing components, please contact our customer support team as soon as possible after delivery.

To help us review your request efficiently, please provide:

• Order number
• Full name and email address
• Product name
• Description of the issue
• Clear photos showing the problem
• Short video when helpful
• Photos of packaging if damage occurred during shipping

Please keep the original product and packaging until our customer service team has completed the review.

How to Make a Warranty Claim

To submit a warranty request, please contact our customer support team:

service@lunnumy.com

Please include:

• Order number
• Product information
• Description of the issue
• Photos or videos showing the problem

Our team will normally review your request and respond within 24-48 business hours.

Additional information may be requested if needed to confirm the issue.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer:

• A comparable replacement product
• Replacement parts or components
• Store credit
• Another appropriate solution

Replacement availability depends on current inventory and product availability.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility will depend on:

• Nature of the issue
• Warranty coverage
• Product availability
• Applicable return and refund policies

If a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank, payment provider, or financial institution.

Returns and Warranty Are Different

Our Return Policy and Warranty Policy cover different situations.

Return Policy

Applies when customers wish to return an eligible purchase within the applicable return period.

Limited Warranty

Applies to qualifying manufacturing defects or product-related functional issues.

Please review our Return & Refund Policy for complete return eligibility requirements.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photos before opening it.

If the product inside is damaged, please provide:

• Outer packaging photos
• Shipping label photo
• Damaged product photos
• Internal packaging photos

This information helps our team review shipping-related issues more efficiently.

Product Care

To help keep your LUNNUMY products in good condition:

• Follow included product instructions
• Use products only for their intended purpose
• Handle components carefully
• Avoid excessive force or improper use
• Keep products clean and dry
• Store products properly when not in use
• Check toys regularly for signs of damage

Improper use, storage, or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded.

About LUNNUMY

LUNNUMY creates thoughtfully selected children's toys designed to encourage curiosity, creativity, and natural learning through play.

Through sensory exploration, active movement, logical thinking, music discovery, and imaginative worlds, we hope to support children as they explore their interests and develop new abilities.

LUNNUMY
Explore More. Learn Naturally. Grow Happily.