1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team:

service@lunnumy.com

Our team will review your request, confirm return eligibility, and provide the correct return instructions.

Please do not send products back without contacting us first. Returns sent without approval or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product is damaged, defective, incorrect, incomplete, or otherwise protected under applicable laws, returned products should generally meet the following conditions:

• Unused or in like-new condition
• Free from customer-caused damage
• Not modified or altered
• Returned with original components
• Returned with included accessories
• Returned with packaging where reasonably possible
• Include proof of purchase or order information

Because LUNNUMY products are designed for children and may include multiple components, please package returned items carefully to prevent damage during transportation.

Returned products may be inspected before a refund is approved.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, returned products should not show signs of:

• Excessive use
• Damage caused by improper handling
• Missing important parts or accessories
• Unauthorized modifications
• Damage caused by incorrect cleaning or storage
• Broken components caused after delivery

For hygiene-related or personal-use products, return eligibility may depend on whether the item has been used and applicable legal requirements.

Where permitted by law, a deduction may apply if the product has lost value due to handling beyond what is necessary for inspection.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not qualify for preference-based returns, including:

• Personalized or customized products
• Gift cards
• Products marked as final sale
• Products damaged through misuse
• Products modified or repaired without authorization
• Products missing significant components due to customer handling
• Products that cannot be returned due to hygiene or safety considerations where applicable

Any product-specific return limitations will be displayed on the relevant product page or communicated before approval.

Nothing in this section limits consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your LUNNUMY order shortly after delivery.

If your product arrives:

• Damaged
• Broken
• Defective
• Incorrect
• Missing components
• Incomplete

Please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Order number
• Product name
• Clear photos of the product
• Photos of the packaging
• Shipping label photo if available
• Video evidence where helpful

6. Basic Product Checks Before Return

For certain product concerns, our customer support team may first provide reasonable guidance to help identify the issue.

Depending on the product type, support guidance may include:

• Checking product assembly or connection methods
• Reviewing product instructions
• Confirming included components
• Checking whether accessories are installed correctly
• Reviewing recommended usage methods
• Providing photos or videos to help identify the issue

Customers are not required to continue using any product that appears damaged or unsafe.

7. Return Shipping Costs

For preference-based returns, including:

• Change of mind
• Incorrect product selection
• Different preference regarding color, style, or design
• No longer wanting the product

Customers are generally responsible for return shipping costs where permitted by applicable law.

If LUNNUMY confirms that a product was:

• Damaged during delivery
• Defective
• Incorrectly supplied
• Missing important components

We will provide appropriate return instructions or another suitable resolution according to the circumstances.

Please do not purchase expensive return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless:

• The return results from an error on our part
• The product was defective or damaged
• The product was incorrectly supplied
• Applicable law requires reimbursement

9. Return Address

Return addresses may vary depending on:

• Product type
• Fulfillment location
• Customer location
• Warehouse arrangements
• Return circumstances

Please do not send products to our registered company address unless specifically instructed by our customer support team.

The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging

Customers should package returned products carefully to reduce the risk of damage during transportation.

Where reasonably possible, please include:

• Main product
• Original accessories
• Included components
• Instruction materials
• Original packaging
• Protective materials included with the order

Products containing multiple pieces or small components should be securely packaged to prevent loss during return shipping.

11. Missing Accessories or Components

Where permitted by applicable law, a refund adjustment may apply if returned products are missing important components originally supplied with the order.

Examples may include:

• Toy components
• Replacement parts
• Accessories
• Instruction materials
• Packaging elements included with the product

Any adjustment will depend on the condition of the return and applicable legal requirements.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm:

• Product identity
• Return eligibility
• Product condition
• Included components
• Reason for return

Approval of a return request does not automatically mean a refund has been completed before the returned product has been received and reviewed.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

After LUNNUMY processes the refund, your bank, card issuer, or payment provider may require additional processing time before funds appear in your account.

Processing times are controlled by the relevant financial institution or payment provider.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may apply for material loss in value caused by:

• Missing components
• Missing accessories
• Excessive use
• Customer-caused damage
• Unauthorized modification
• Improper handling
• Damage occurring after delivery

Any deduction will be assessed based on the specific circumstances of the return.

15. Exchanges

Exchange availability depends on current product availability and inventory status.

Because LUNNUMY products may vary by:

• Design
• Color
• Style
• Product version
• Collection

The preferred replacement may not always be available.

Where direct exchanges are unavailable, the available option may be:

1. Request an eligible return
2. Complete the return process
3. Place a new order for the preferred product

Please contact customer support before requesting an exchange.