Order Processing

Orders are typically processed within 1-3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from shipping transit time.

Processing may take longer during:

• Holiday periods
• Promotional campaigns
• High order volumes
• Inventory verification
• Special packaging requirements

Before shipment, orders may go through product checking, packaging preparation, and fulfillment procedures.

Estimated Delivery Time

The estimated delivery period is generally:

7-20 business days after shipment

This estimated period does not include the 1-3 business days required for order processing.

Delivery times may vary depending on:

• Shipping destination
• Carrier availability
• Customs processing
• Weather conditions
• Holiday seasons
• Local delivery conditions
• Unexpected transportation delays

Delivery timeframes are estimates and do not represent guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable charges will be displayed during checkout.

Shipping availability and costs may depend on:

• Delivery location
• Product type
• Package size
• Order quantity
• Current shipping conditions

If promotional or free shipping options are available, eligibility will be shown before completing payment.

Packaging of Children's Products

LUNNUMY products include different types of children's toys, such as sensory toys, educational toys, outdoor play products, music toys, and imaginative play collections.

To help protect products during transportation, orders may include:

• Protective packaging materials
• Secure product placement
• Additional protection for products with multiple components
• Careful preparation before shipment

We recommend checking your package after delivery and keeping the original packaging until you confirm your order is complete.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing tracking details will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking updates may appear only after the package reaches specific transportation checkpoints.

Delivery Delays

Although LUNNUMY works with reliable shipping partners, unexpected delays may occasionally occur due to circumstances outside our reasonable control.

Possible causes include:

• Carrier delays
• Customs inspection or clearance procedures
• Severe weather conditions
• Transportation interruptions
• Public holidays
• Peak shipping periods
• Local delivery restrictions
• Unexpected logistics situations

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

Please carefully review:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update shipping information before fulfillment, but changes cannot be guaranteed once an order has entered processing or shipment.

Additional shipping costs may apply where permitted if an order is delayed, returned, or requires reshipment due to incorrect information provided by the customer.

International Orders

LUNNUMY ships to selected international destinations where delivery services are available.

International shipments may be subject to:

• Customs inspections
• Import duties
• Taxes
• Clearance procedures
• Local carrier requirements

LUNNUMY does not control customs processing times or charges imposed by local authorities.

Damaged Products During Shipping

We carefully prepare children's products before shipment. However, unexpected damage may occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us review the situation, please provide:

• Order number
• Photos of the damaged product
• Photos of the inner packaging
• Photos of the outer shipping package
• Shipping label photo
• Video evidence when helpful

Please keep the product and packaging until our support team has reviewed your request.

Depending on the situation, we may provide an appropriate solution including replacement, refund, or other available assistance.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact our customer support team.

We will review available carrier information and provide assistance where possible.

Resolution options may depend on:

• Carrier investigation procedures
• Shipping status
• Delivery location
• Specific shipment circumstances

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

• Your mailbox
• Usual delivery locations
• Front, side, or rear entrances
• Building reception areas
• Household members
• Neighbors
• Local delivery carrier information

If you still cannot locate your package, please contact us and we will review the available delivery information.

Split Shipments

In some situations, products from the same order may be shipped separately due to:

• Different inventory locations
• Product size differences
• Packaging requirements
• Warehouse availability
• Fulfillment arrangements

If your order is divided into multiple shipments, each package may have its own tracking number and may arrive at different times.

You will not be charged additional shipping fees only because we choose to send your order in separate packages.

Receiving Your Order

When receiving your LUNNUMY products, we recommend:

• Opening the package carefully
• Checking the product condition
• Reviewing included accessories or components
• Following product instructions before use
• Keeping packaging until you confirm everything is complete

For children's toys, please review recommended age information and safety guidance before allowing children to play.

About LUNNUMY

LUNNUMY creates thoughtfully selected children's toys designed to encourage exploration, creativity, learning, and meaningful play.

Through sensory discovery, active play, logical thinking, music exploration, and imaginative worlds, we hope to support children as they discover their interests and develop new abilities naturally.

LUNNUMY
Explore More. Learn Naturally. Grow Happily.