Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on:

• Your location
• Selected currency
• Device type
• Order value
• Available payment providers

Only payment methods shown as available during checkout can be used to complete your purchase.

Payment Authorization

All orders are subject to payment authorization, verification, and security review.

Your payment provider, bank, card network, or financial institution may:

• Approve or decline transactions
• Request additional verification
• Apply temporary authorization holds
• Apply transaction limits
• Require additional security checks

LUNNUMY does not control approval decisions, verification procedures, authorization periods, or release schedules of independent payment providers.

If your payment is declined, please verify your payment details, contact your payment provider, or try another available payment method.

Checkout Security

LUNNUMY uses Shopify as its ecommerce platform together with participating payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by:

• Shopify
• Payment processors
• Banks and financial institutions
• Card networks
• Security service providers

We take reasonable steps to support a secure shopping environment. However, no electronic transmission or storage method can be guaranteed to be completely secure.

For your protection, we recommend:

• Using trusted devices and networks
• Keeping account information confidential
• Checking that you are visiting lunnumy.com before payment
• Avoiding sending sensitive payment information through email

LUNNUMY will never ask you to provide:

• Complete card numbers
• CVV/security codes
• Online banking passwords

Through email or customer support messages.

Pricing and Order Total

Before completing your purchase, checkout will display:

• Product price
• Product quantity
• Discounts
• Shipping charges
• Applicable taxes
• Final order total

Please carefully review your order information before submitting payment.

The amount displayed during checkout before completion will generally represent the authorized transaction amount, subject to charges determined by your bank or payment provider.

Currency and Foreign Exchange

Prices displayed on lunnumy.com are shown according to the currency options available on our website.

If your payment method uses a different currency, your bank, card issuer, or payment provider may apply:

• Currency conversion rates
• Foreign transaction fees
• Exchange rate adjustments
• Other financial institution charges

These rates and charges are determined independently by your payment provider and are not controlled by LUNNUMY.

Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before payment is completed.

A pending authorization does not always mean that a final charge has been completed.

If a payment attempt fails or an order is canceled, the time required for the authorization hold to disappear depends on your bank, card issuer, or payment provider.

LUNNUMY does not control the release timing of these authorization holds.

Failed or Declined Payments

Payments may be declined due to:

• Incorrect payment information
• Insufficient funds
• Bank restrictions
• Billing information mismatch
• Security verification requirements
• Fraud prevention checks
• Payment provider limitations
• Technical issues

If payment cannot be successfully authorized, your order may not be completed.

Please contact your bank or payment provider for additional information regarding declined transactions.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one transaction is listed as pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, please contact us:

service@lunnumy.com

Please provide:

• Order number
• Email address used during checkout
• Transaction date
• Amount charged

For security reasons, please do not send:

• Complete payment card numbers
• CVV/security codes
• Online banking passwords
• Other sensitive financial information

Through email or customer support messages.

Discount Codes and Promotions

Discount codes should generally be entered before completing checkout.

Promotional codes and special offers may include:

• Eligibility requirements
• Expiration dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Usage limitations

Unless otherwise stated:

• Discount codes cannot be exchanged for cash
• Discount codes cannot usually be applied retroactively
• Promotions may not be combined with other offers
• Offers may have specific usage conditions

The terms displayed with each promotion will apply to that specific offer.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

Depending on the destination, international orders may be subject to:

• Import duties
• Taxes
• Customs fees
• Brokerage charges
• Other local charges

These charges may be determined by local authorities, customs agencies, carriers, or financial institutions.

For additional information, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

Once LUNNUMY issues a refund, your bank, card issuer, or payment provider may require additional processing time before funds appear in your account.

Processing times are determined by the relevant financial institution and are outside LUNNUMY's control.

For refund eligibility information, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect customers and maintain store security, certain transactions may require additional review.

We may delay fulfillment, request reasonable verification, decline an order, or cancel a transaction when necessary due to:

• Suspected fraudulent activity
• Unauthorized payment concerns
• Failed payment verification
• Inconsistent transaction information
• Unusual order activity
• Other reasonable security concerns

If an order is canceled after payment has been successfully captured, an appropriate refund will be processed according to applicable policies and payment provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

• LUNNUMY
• Shopify
• Payment processors
• Banks and card issuers
• Fraud prevention providers
• Shipping and fulfillment partners where necessary
• Other service providers involved in completing transactions

For more information about how LUNNUMY collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies.

About LUNNUMY

LUNNUMY creates thoughtfully selected children's toys designed to encourage curiosity, creativity, and natural learning through play.

Our collections include:

• Sensory Exploration Toys
• Outdoor Active Play Toys
• Logic & Educational Toys
• Music & Early Learning Toys
• Miniature World Collections

We believe play is an important part of children's growth. Through exploration and discovery, LUNNUMY helps children develop skills, discover interests, and enjoy meaningful play experiences.

LUNNUMY
Explore More. Learn Naturally. Grow Happily.